OUR PROCESS
Initial Enquiry
It starts with a phone call or email. You tell us what you’re thinking and what you’re hoping to achieve. We’ll ask a few practical questions to understand the scope and whether we’re the right fit. If it makes sense to move forward, we book a site meeting.
On-Site Consultation
We meet on site and walk through the project properly. This is where we talk through ideas, constraints, budget expectations, and timing. We look at access, existing conditions, and anything that could affect the build. Nothing will be priced without seeing the site.
Design & Scope Finalisation
If drawings aren’t already complete, we bring designers and draughtsmen in as required. Plans are developed and refined until they reflect what you actually want to build. This stage can involve changes and iterations, and we allow time for that. Once drawings are finalised, the scope is locked.
Pricing & Agreement
We price the job based on the final drawings and agreed scope. You receive a clear quote or estimate, with inclusions, exclusions, and allowances explained. We walk through it with you so there are no surprises. Once accepted, we move into scheduling.
Pre-Construction Planning
Before anything starts on site, the groundwork happens in the background. We lock in a construction schedule, order materials, book trades and suppliers, and coordinate designers, engineers, and approvals where required. This is the make or break time for jobs, so we don’t rush it.
Construction
Construction begins according to the agreed schedule. You’ll see us regularly on site. If you’re living there, we check in at least three times a week. Any variations are discussed, documented, priced, and signed off before work proceeds.
Handover
At completion, we walk the job with you. We check everything together and address any final items. Once you’re satisfied, we complete handover and close out the project properly. You’re not rushed out the door. The job is finished when it’s finished properly.
How We Work: Our 7-Step Building Process | Hessie Homes
WE KEEP YOU IN THE LOOP.
WE PUT OUR STANDARDS IN WRITING
Renovating shouldn’t be stressful. We keep you in the loop with our guarantee covering budget, timeline, site safety, quality and communication.
The Foundations of Our Guarantee
Quality
We never cut corners. Every detail is finished to the absolute highest standard.
Discipline
We stick to the plan, manage the trades tightly, and maintain strict order on site.
Respect
We treat your home like our own, showing respect to you, your neighbors, and the property.
Accountability
We own our work entirely. If something isn't right, we step up and fix it. No excuses.
The 5-Point Builder's Guarantee
The Budget Guarantee
You will receive honest, comprehensive, and fixed-price quoting. We do not use low-ball allowances to win a job only to hit you with hidden fees later. You will always know exactly where your budget is going.
The Timeline Guarantee
We provide realistic scheduling and we stick to it. We sequence our trades perfectly so your project isn't sitting idle. When we say we will be on site, we are on site.
The Site Safety & Cleanliness Guarantee
A messy site is an unsafe site. Your property will be kept secure, hazard-free, and tidy at the end of every single work day. We respect your space, especially if you are living through the renovation.
The Quality Craftsmanship Guarantee
We do not accept "good enough." We use premium local materials and only hire expert, licensed Southern Highlands trades who share our obsession with getting the details right.
The Communication Guarantee
You will never be left guessing about what is happening on your build. We provide proactive, regular updates and are always reachable to answer your questions.
Our Preferred Partners
We don’t build with poor-quality products, full stop. Wherever possible, we shop locally for hardware and rely on trusted Australian suppliers. These brands aren’t chosen because they’re popular—they’re chosen because they perform, comply, and protect the quality of your finished home.